Support & Connector Help
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Contact Support
For any questions or issues with our connectors and services, please reach out to our support team:
Connector Support
EverCurrent connects with the following services to provide a seamless experience. If you need help with any connector, please contact us at the email above. Browse all connectors.
Analytics and Tracking
Amplitude Analytics
We use Amplitude to analyze user behavior and improve our services with detailed analytics and insights.
Data Storage and Management
Airtable
Airtable helps us manage newsletter subscriptions, waitlist data, and contact information securely.
Cloud Infrastructure and Hosting
AWS
Our services are hosted on AWS infrastructure, providing secure data storage and reliable performance.
Productivity and Collaboration
Google Workspace
Connect Google Drive, Gmail, Calendar, and Sheets for enhanced productivity and collaboration.
Slack
Search invited channels, ask Eve, and receive signal notifications in Slack. Configure and use steps are below.
Configure and use Slack:
EverCurrent reads Slack channels you invite it into, answers @EverCurrent mentions in those channels, and posts into Slack only when you map a signal to a channel. It does not join every channel on install and does not reply to ordinary comments.
1. Install and authorize
- Sign in to EverCurrent. Slack install starts in the product, not from a public Add to Slack button.
- Open Integrations.
- Click Integrate next to Slack.
- Slack opens an authorization screen. Review the requested scopes (permissions), then allow them to add the EverCurrent app to your Slack workspace.
- When authorization succeeds, Slack returns you to EverCurrent. The workspace is connected. Individual channels are not connected yet.
2. Invite EverCurrent to each channel
Access is channel by channel. Mentioning the app is how you add it.
- Open the Slack channel you want EverCurrent to use.
- Mention the EverCurrent app in that channel (for example, type @EverCurrent and send). Slack asks you to invite the app into the channel. Confirm the invite.
- Repeat for every channel that should be connected. EverCurrent works channel by channel. It does not join every public or private channel after install.
- After the app is in a channel, that channel is available in EverCurrent for search, Ask Eve, and signal notifications you map to it.
3. Which parts of EverCurrent send messages in Slack
Only these two actions post messages from EverCurrent into Slack:
- Signal notifications you map to a channel. In EverCurrent, open a signal (for example BOM risk or a schedule risk) and set a Slack channel as the notification destination. When that signal fires, EverCurrent posts one message in that channel. No mapped channel means no Slack message for that signal.
- Replies when you @mention EverCurrent. In a channel the app has already been invited to, mention @EverCurrent with a question or request. The bot posts a reply in that thread. This is the only comment type the bot answers.
EverCurrent does not post Slack messages for:
- Ordinary channel messages, thread replies, or file comments that do not @mention EverCurrent
- Every CAD, Drive, Jira, or task change — only events you configure as a signal destination post to Slack
- Channels the app has not been invited to
- Reactions or emoji
4. Which comments the bot responds to
- First @EverCurrent mention in a channel. Treated as an invite. Slack prompts you to add the EverCurrent app to that channel. Confirm to connect the channel.
- @EverCurrent plus a question or request. In a channel the app is already in, the bot reads the mentioning message (and its thread context) and replies in that thread. Example: “@EverCurrent what did we decide about the housing redesign?”
The bot does not respond to:
- Messages or thread comments that do not mention @EverCurrent
- Every new comment on a project, CAD file, or document in EverCurrent — those do not auto-reply in Slack unless you mapped a signal to the channel
- DMs, unless you have invited the app there the same way (mention @EverCurrent)
5. Using Slack from the EverCurrent app
After a channel is invited, in EverCurrent you can:
- Search messages from invited channels.
- Ask Eve about decisions, risks, and threads in those channels.
- Map signals to a specific invited channel so alerts post there when they fire.
Eve uses AI to search, summarize, and reply. Outputs can be inaccurate. Confirm important details before acting on them.
Video Conferencing
Zoom
Connect Zoom to EverCurrent to bring meeting details, recordings, and transcripts into your engineering workflows. Depending on the permissions you grant, EverCurrent can access your Zoom profile, retrieve meeting metadata and schedules, and surface authorized meeting recordings and transcripts inside the app.
Adding the app:
- Sign in to your EverCurrent account and open the Connectors section.
- Locate the Zoom connector and click "Connect Zoom".
- You will be redirected to Zoom to sign in and review the requested permissions (scopes).
- Click "Allow" to authorize EverCurrent to access your Zoom data.
- After authorization you will be returned to EverCurrent, and your Zoom account will appear as connected.
Having trouble? See our troubleshooting guidance below or email info@evercurrent.ai.
Usage:
Prerequisites: An active Zoom account and an EverCurrent account, with the Zoom connector authorized as described above.
- View meetings and schedules: Browse your upcoming and past Zoom meetings and their metadata directly within EverCurrent to keep project timelines aligned.
- Access recordings and transcripts: Open authorized meeting recordings and transcripts so design and engineering decisions captured in calls are linked to the relevant projects.
- Summaries and search: Use Zoom transcripts to generate summaries and search across meeting content alongside your other connected tools.
Removing the app:
You can remove the EverCurrent connector at any time from your Zoom account:
- Sign in to the Zoom App Marketplace.
- Click Manage in the top-right corner, then select Added Apps.
- Find the "EverCurrent" app and click Remove.
- Confirm removal in the dialog to deauthorize the app.
Implications of removal: Removing the app revokes EverCurrent's access to your Zoom account, and we will no longer be able to retrieve new meeting data, recordings, or transcripts on your behalf.
How your data is handled: When you remove the app, Zoom sends EverCurrent a deauthorization notification. Upon receiving it, EverCurrent revokes the associated access token and deletes the Zoom data we stored for your account. To request confirmation or expedited deletion, contact info@evercurrent.ai.
Troubleshooting:
- Authorization fails or loops: Make sure you are signed in to the correct Zoom account, then retry "Connect Zoom" from the Connectors section.
- Missing recordings or transcripts: Confirm the recordings exist in Zoom and that you granted the recording/transcript permissions during authorization. Re-authorizing the app refreshes granted scopes.
- Still stuck? Email info@evercurrent.ai and our team will respond within 2 business days.
Design and Development Tools
Onshape
CAD file management and design collaboration with version control and change tracking capabilities.
Project Management
Jira
Issue tracking, project management, and workflow automation for efficient team coordination.
Confluence
Documentation and knowledge management for comprehensive project information and team collaboration.
Atlassian Cloud
Centralized access to Atlassian services for streamlined project workflows and data management.
Need More Help?
If you're experiencing issues with any of our connectors or have questions about how to use them, our support team is ready to assist you.
Contact Information
Email: info@evercurrent.ai
EverCurrent, Inc.
66 Franklin Street, Suite 300
Oakland, California 94607